<data xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<row _id="1"><YEAR>2019</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>17</COUNT_></row>
<row _id="2"><YEAR>2014</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less  Serious</SUBTYPE><COUNT_>184</COUNT_></row>
<row _id="3"><YEAR>2019</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="4"><YEAR>2019</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>24</COUNT_></row>
<row _id="5"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="6"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>34</COUNT_></row>
<row _id="7"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>4</COUNT_></row>
<row _id="8"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>84</COUNT_></row>
<row _id="9"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="10"><YEAR>2014</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>60</COUNT_></row>
<row _id="11"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>30</COUNT_></row>
<row _id="12"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>8</COUNT_></row>
<row _id="13"><YEAR>2014</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="14"><YEAR>2014</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>25</COUNT_></row>
<row _id="15"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>160</COUNT_></row>
<row _id="16"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="17"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better dealt in Other Law</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="18"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>19</COUNT_></row>
<row _id="19"><YEAR>2019</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="20"><YEAR>2020</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>267</COUNT_></row>
<row _id="21"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>42</COUNT_></row>
<row _id="22"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="23"><YEAR>2020</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>9</COUNT_></row>
<row _id="24"><YEAR>2020</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>5</COUNT_></row>
<row _id="25"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>54</COUNT_></row>
<row _id="26"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="27"><YEAR>2020</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>17</COUNT_></row>
<row _id="28"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="29"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>197</COUNT_></row>
<row _id="30"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="31"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>62</COUNT_></row>
<row _id="32"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="33"><YEAR>2014</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>9</COUNT_></row>
<row _id="34"><YEAR>2015</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less  Serious</SUBTYPE><COUNT_>236</COUNT_></row>
<row _id="35"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>68</COUNT_></row>
<row _id="36"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="37"><YEAR>2015</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>39</COUNT_></row>
<row _id="38"><YEAR>2015</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="39"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>37</COUNT_></row>
<row _id="40"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>23</COUNT_></row>
<row _id="41"><YEAR>2015</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>18</COUNT_></row>
<row _id="42"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better dealt in Other Law</SUBTYPE><COUNT_>6</COUNT_></row>
<row _id="43"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>298</COUNT_></row>
<row _id="44"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="45"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>7</COUNT_></row>
<row _id="46"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>75</COUNT_></row>
<row _id="47"><YEAR>2020</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="48"><YEAR>2021</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>309</COUNT_></row>
<row _id="49"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="50"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>49</COUNT_></row>
<row _id="51"><YEAR>2021</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>9</COUNT_></row>
<row _id="52"><YEAR>2021</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="53"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>4</COUNT_></row>
<row _id="54"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>152</COUNT_></row>
<row _id="55"><YEAR>2021</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>31</COUNT_></row>
<row _id="56"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="57"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="58"><YEAR>2015</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>6</COUNT_></row>
<row _id="59"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>26</COUNT_></row>
<row _id="60"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="61"><YEAR>2016</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>286</COUNT_></row>
<row _id="62"><YEAR>2016</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>19</COUNT_></row>
<row _id="63"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>62</COUNT_></row>
<row _id="64"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="65"><YEAR>2016</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="66"><YEAR>2016</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>31</COUNT_></row>
<row _id="67"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>29</COUNT_></row>
<row _id="68"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="69"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>18</COUNT_></row>
<row _id="70"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>41</COUNT_></row>
<row _id="71"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>300</COUNT_></row>
<row _id="72"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="73"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="74"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>96</COUNT_></row>
<row _id="75"><YEAR>2021</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="76"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="77"><YEAR>2022</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>260</COUNT_></row>
<row _id="78"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>46</COUNT_></row>
<row _id="79"><YEAR>2022</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>8</COUNT_></row>
<row _id="80"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>4</COUNT_></row>
<row _id="81"><YEAR>2022</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="82"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>145</COUNT_></row>
<row _id="83"><YEAR>2022</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>51</COUNT_></row>
<row _id="84"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="85"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="86"><YEAR>2016</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>4</COUNT_></row>
<row _id="87"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>21</COUNT_></row>
<row _id="88"><YEAR>2017</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>271</COUNT_></row>
<row _id="89"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>9</COUNT_></row>
<row _id="90"><YEAR>2017</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>23</COUNT_></row>
<row _id="91"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>85</COUNT_></row>
<row _id="92"><YEAR>2017</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>6</COUNT_></row>
<row _id="93"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="94"><YEAR>2017</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>24</COUNT_></row>
<row _id="95"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>40</COUNT_></row>
<row _id="96"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="97"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>33</COUNT_></row>
<row _id="98"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>342</COUNT_></row>
<row _id="99"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>6</COUNT_></row>
<row _id="100"><YEAR>2022</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="101"><YEAR>2023</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>295</COUNT_></row>
<row _id="102"><YEAR>2023</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>5</COUNT_></row>
<row _id="103"><YEAR>2023</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="104"><YEAR>2023</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>68</COUNT_></row>
<row _id="105"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="106"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>19</COUNT_></row>
<row _id="107"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>10</COUNT_></row>
<row _id="108"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>64</COUNT_></row>
<row _id="109"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="110"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>65</COUNT_></row>
<row _id="111"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>25</COUNT_></row>
<row _id="112"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>405</COUNT_></row>
<row _id="113"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>13</COUNT_></row>
<row _id="114"><YEAR>2023</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="115"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>34</COUNT_></row>
<row _id="116"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="117"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>96</COUNT_></row>
<row _id="118"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="119"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>37</COUNT_></row>
<row _id="120"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>12</COUNT_></row>
<row _id="121"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>133</COUNT_></row>
<row _id="122"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="123"><YEAR>2017</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="124"><YEAR>2018</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>299</COUNT_></row>
<row _id="125"><YEAR>2018</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Serious</SUBTYPE><COUNT_>25</COUNT_></row>
<row _id="126"><YEAR>2018</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Policy</SUBTYPE><COUNT_>3</COUNT_></row>
<row _id="127"><YEAR>2018</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Service</SUBTYPE><COUNT_>18</COUNT_></row>
<row _id="128"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Abandoned</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="129"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Better Dealt in Other Law</SUBTYPE><COUNT_>33</COUNT_></row>
<row _id="130"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Complaint Over Six Months</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="131"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Frivolous</SUBTYPE><COUNT_>51</COUNT_></row>
<row _id="132"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Made In Bad Faith</SUBTYPE><COUNT_>2</COUNT_></row>
<row _id="133"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>No Jurisdiction</SUBTYPE><COUNT_>46</COUNT_></row>
<row _id="134"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not Directly Affected</SUBTYPE><COUNT_>7</COUNT_></row>
<row _id="135"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Not in Public Interest</SUBTYPE><COUNT_>144</COUNT_></row>
<row _id="136"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Vexatious</SUBTYPE><COUNT_>1</COUNT_></row>
<row _id="137"><YEAR>2018</YEAR><TYPE>Not Investigated Complaints</TYPE><SUBTYPE>Withdrawn</SUBTYPE><COUNT_>0</COUNT_></row>
<row _id="138"><YEAR>2019</YEAR><TYPE>Investigated Complaints</TYPE><SUBTYPE>Conduct - Less Serious</SUBTYPE><COUNT_>245</COUNT_></row>
</data>
