Court Services Customer Satisfaction Survey

See Codebook.

Court Services Division conducted a Customer Satisfaction Survey in 2013 using Fluid Survey. The survey ran for a 6 week period commencing on Monday, September 23, 2013 and ended on Friday, October 31, 2013.

The data set has been reviewed to ensure that the content does not:

  • Contravene the City's policies or applicable laws related to anti-discrimination, human rights or privacy;
  • Include information that identifies an individual other than one acting in an official capacity, nor any comments that are personal attacks on someone's character, personal or business affairs, etc.;
  • Address an issue before the courts or outside of the City's jurisdiction, or comments on another organization or private company;
  • Contain unsubstantiated rumours or potentially libellous statements;
  • Contain obscenities, derogatory, insulting, offensive, violent or hateful language;
  • Include any email addresses, attachments, or web links.
  • In cases where such comments are found, only the language that contradicts the policy is removed by staff -- the remainder of the comments remains in the data set.

Data and Resources

Additional Info

Field Value
Last Updated December 5, 2019, 16:53 (UTC)
Created July 23, 2019, 16:59 (UTC)
Package ID ab78e19c-ae5f-462f-99c8-6cabd9dfae0c
Package Name court-services-customer-satisfaction-survey
Excerpt This data set contains input from an online Customer Satisfaction Survey for Court Services held between September 23, 2013 and October 31, 2013 by the City of Toronto.
Dataset Category Document
Refresh Rate As available
Owner Division Court Services
Owner Email
Formats XLSX
Topics City government