Toronto Shelter System Flow

The City of Toronto funds and operates services dedicated to people experiencing homelessness in Toronto. The overnight services, including emergency shelters, respites, and other allied services (including hotel/motel programs and warming centres), use the Shelter Management Information System (SMIS) to intake people who are accessing these services into their programs.

The Shelter System Flow data shares information about people experiencing homelessness who are entering and leaving the shelter system each month, including the number of unique people who have used the shelter system at least one time in the past three months and are considered to be actively experiencing homelessness (ie; they were not discharged to permanent housing).

This information provides insight into who is experiencing homelessness and how the City's system is functioning. It will also help measure progress towards the vision of reducing homelessness in Toronto to rare, brief, and non-recurring instances.

Over time, the data will be expanded to capture more people, such as people sleeping outdoors and people using overnight homelessness services that are not funded by the City of Toronto to provide more comprehensive picture of all people experiencing homelessness in Toronto. Based on the most recent Street Needs Assessment, we anticipate that approximately 18 per cent of people experiencing homelessness in Toronto are not currently reflected in this data.

Data and Resources

Additional Info

Field	Value
Dataset Category	Table
Refresh Rate	Monthly
Collection Method
Excerpt	The report includes monthly data about people entering and exiting homelessness, and people active experiencing homeless in Toronto's shelter system, including for specific sub-populations. Some demographic data is included.
Limitations	* The data reflects only people who have used an overnight service and does not include people exclusively sleeping outdoors or using other homelessness services. * Shelter sites that do not use SMIS and that are funded by other levels of government are also not included in the dataset. * The Open Data set will be published monthly, on the 15th day of the month (or the next business day). When a new data set is generated, it will include an updated data set for the previous month. The reason behind this is the discharge field in SMIS remain active for two weeks to enhance the accuracy of the final discharge disposition for each client. The previous month data will be replace when the new data extraction is complete. <strong>Definitions</strong> <strong>• All populations: </strong> Refers to total number of individuals represented in the report without any demographic breakdown. <strong>• Chronic (refers to chronic homelessness):</strong> People who meet one of the two following criteria, as per the federal definition of chronic homelessness. The person has recorded a minimum of 180 overnight stay in the past year (365 days); or the person has recurrent overnight stays over the past three years with a cumulative duration of at least 546 nights. <strong>• Families:</strong> Individuals who are recorded as staying in a family designated overnight service. <strong>• Youth: </strong>Refers to unaccompanied youth and includes people who are between 16 and 24 years old by the last date of the reporting month and are not members of a family as defined above. <strong>• Single Adult:</strong> Refers to individuals who are neither classified as youth nor are members of a family. <strong>• Refugees:</strong> People who either identify as refugees upon intake to a shelter system or whose intake is completed into a program designated for refugees. Applies to all household members as answered by the household head. <strong>• Non-Refugees:</strong> People who are not categorized as refugee per the definition above. <strong>• Indigenous:</strong> An individual is classified as Indigenous if the person has self-identified as First Nations (status, non-status, treaty, non-treaty), Metis or Inuit in at least one of the intake(s) completed in SMIS (Shelter Management Information System). <strong>Note:</strong> An updated Indigenous identity question became mandatory in Oct 2020. After a short adoption period, the data stabilized in January 2021, therefore only data from this time is included in this dashboard. Because the updated question is only asked on intake, we do anticipate the percentage of people who identify as Indigenous to continue to increase as people flow through the shelter system
Owner Division	Toronto Shelter & Support Services
Owner Section	SPI (Service Planning and Integrity)
Owner Unit
Owner Email	tsssdata@toronto.ca
Author Email	tsssdata@toronto.ca
Maintainer Email	tsssdata@toronto.ca
Author	tsssdata@toronto.ca
Civic Issues
Formats	CSV XML JSON
Topics	Community services
Source
Information URL	https://www.toronto.ca/city-government/data-research-maps/research-reports/housing-and-homelessness-research-and-reports/shelter-system-flow-data/
Image URL
Last Updated	2025-04-16 20:02:42.069842
Is Retired?	False
Date Published	2021-11-15 00:00:00