311 Contact Centre Performance Metrics

This dataset outlines a number of key performance metrics of the 311 Contact Centre. This information is used by 311 for planning purposes and will help provide an understanding of the services that 311 provides, peak service level periods and overall trends in providing services to the City of Toronto.

Data and Resources

CXD-311 MetricsXLSX
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Additional Info

Field	Value
Dataset Category	Document
Refresh Rate	Quarterly
Collection Method
Excerpt	This dataset contains 311 Contact Centre Metrics
Limitations
Owner Division	311 Toronto
Owner Section
Owner Unit
Owner Email	311@toronto.ca
Author Email	311@toronto.ca
Maintainer Email	311@toronto.ca
Author	311@toronto.ca
Civic Issues
Formats	XLSX
Topics	City government
Source
Information URL	https://www.toronto.ca/home/311-toronto-at-your-service/
Image URL
Last Updated	2025-10-07 12:57:38
Is Retired?	False
Date Published	2019-07-23 16:29:29.128936