There are more than 10,000 garbage/recycling street litter bins across the city and the frequency of collection varies based on the location and/or usage of each bin and seasonality. Bins located in Business Improvement Areas and the downtown core are collected daily with some bins in these areas receiving additional collection during the day as required, and where it is feasible to do so.
Every week more than 50,000 collections of street litter bins are scheduled with the majority of these taking place at night for safety and efficiency reasons.
In 2023, there was an average of 43 validated service requests per week for uncollected or overflowing bins. This reflects a reliability rate for the scheduled collections of more than 99.9 per cent.
In 2023, only about 20 per cent of service requests for overflowing or uncollected bins were repeats of the same location and just under 5 per cent were locations that received three or more service requests.
Any overflowing bins should be reported to 311. Solid Waste Management Services addresses any service requests related to overflowing street litter bins within 24 hours.